As a member, do I need a timed ticket? How do I reserve one?
Yes, everyone requires a timed ticket to enter the exhibition, including CMA members. Members will have an exclusive opportunity to begin booking tickets before the general public. Free limited tickets will be determined by the level of membership.
- Members Presale: Monday, June 18 at 9:00 a.m.
Do I need an active membership to book tickets?
Your membership must be valid through the date of your ticket. We recommend that if your membership expires on or before September 30, 2018, members should renew before the member presale so that they have the greatest number of options when booking tickets. The last day to join or renew in order to book in this window is June 14, 2018.
How do I access my membership account online?
To log in as a member on our website, use your email address.
If you don’t know your password, click “Forgot Password,” and enter the email you believe is associated with your membership account. If a match is found, an email will be sent to your registered email address with your log-in information.
How do I join or renew my membership to be part of the exclusive presale?
Join or renew your membership by April 5, 2018, to access this booking window. It’s easy to become a member:
- ONLINE: Click here to purchase your membership through the secure membership registration page.
- IN PERSON: Visit any of our ticket center desks and your membership payment will be processed within minutes.
- BY PHONE: Have a credit card ready and call the ticket center at 216-421-7350 (Sunday, Monday, Tuesday, Thursday, Saturday, from 9:00 a.m. to 5:00 p.m., or Wednesdays and Fridays from 9:00 a.m. to 9:00 p.m.).
I’ve booked my member tickets, but am I able to book additional tickets?
Members may purchase additional tickets during the limited weekly ticket sales throughout the run of the show. Weekly ticket sales will occur on Mondays throughout the run of the exhibition beginning Mon, 7/16 at 9:00 a.m. Due to Labor Day (Mon, 9/3), that week’s ticket sale will occur on Tues, 9/4. All tickets must be purchased or reserved online or by phone by calling 216-421-7350. There will be no on-site ticket sales. However, based on the exhibition’s popularity, tickets are expected to be reserved quickly, so we recommend booking your first-choice time slot, as you may not have another opportunity.
Do I receive guaranteed tickets with my member status?
Due to limited gallery capacity and popular demand, the exhibition will sell out quickly. Tickets are not guaranteed, although we hope to accommodate as many members as possible. Members have the exclusive opportunity to reserve tickets during our members-only presale. We advise members to act quickly.
- Members Presale: Monday, June 18 at 9:00 a.m.
Are there special viewing opportunities for members?
To provide a more intimate experience, the CMA will offer members several exclusive opportunities to enjoy the exhibition before the public opening. Members will still be required to reserve a timed ticket for the member exclusive days. Tickets are not guaranteed.
Member Exclusive Days
- CMA members:
July 10 to 13
Both events are open to Supporting and Donor Circles members.
How many free member tickets can I reserve?
Free member tickets will be limited by the level of membership.
- Friend ($65): 1 adult member ticket
- Partner ($90): 2 adult member tickets
- Ambassador ($140): 2 adult member tickets
- Fellow ($250): 4 adult member tickets
- Contributing ($500): 4 adult member tickets
- Director’s Circle ($1,000+): 4 adult member tickets
- President’s Circle ($2,500+): 6 adult member tickets
- Founders Circle ($5,000+): 6 adult member tickets
- Collector’s Circle ($10,000+): 6 adult member tickets
- Patron Circle ($25,000+): 6 adult member tickets
Partner level and above may reserve up to 4 children’s (up to age 17) tickets. Friend members may reserve up to 2 children’s (up to age 17) tickets. There is a limit of 2 children up to age 17 per adult ticket. Tickets are nontransferable and nonrefundable. You must present a government-issued ID and your membership card with tickets. Your membership must be valid through the date of your ticket. We recommend that if your membership expires on or before September 30, 2018, members should renew before the member presale so that they have the greatest number of options when booking tickets.
As a member, can I secure nonmember paid tickets during the members’ booking dates?
No. Due to limited gallery capacity and popular demand, members may reserve only member tickets (based on membership type allotments) during the members’ booking dates. Additional guest tickets can be purchased during the limited weekly ticket sales throughout the run of the show.
As a member, can I reserve tickets for other members during the members’ booking dates?
You may only reserve tickets based on your own membership status. The purchaser must match the name(s) on file for the membership account.
If I am not a CMA member, but a member of the Museum Alliance Reciprocal Program or the Art Museum Reciprocal Network, do I qualify for free access to the exhibition?
Yayoi Kusama: Infinity Mirrors is not included in the reciprocal program. There will be a limited number of tickets released during the public presale and throughout the run of the exhibition. We highly recommend that you purchase tickets in advance
I couldn’t reserve a ticket during the members’ booking window. Can I still reserve a free ticket?
We are pleased to offer an exclusive opportunity for members to reserve a limited number of tickets before they go on sale to the public.
- Member Presale: Monday, June 18 at 9:00 a.m.
If members did not purchase tickets during the member presale, they may acquire their complimentary tickets during the weekly ticket sales beginning Monday, July 16, at 9:00 a.m. Members who have already acquired complimentary tickets may purchase additional tickets at full price during this time.