What to Expect

The CMA recommends reserving tickets through its online platform. Reserve your tickets online now [2]. Tickets can also be reserved by phone at 216-421-7350.

The CMA cannot guarantee that any visitor will not contract COVID-19 while on the CMA premises. By visiting the CMA, all visitors voluntarily assume all risks related to COVID-19 exposure and accept and agree to abide by these guidelines and all other signage posted on the CMA premises. At least one visitor in the party must be over 18 years old; minors must be accompanied by an adult. Tickets can be requested for parties of no more than eight (8). The CMA may deny any visitor entry once time slots and daily limits are reached. The CMA will record visitors’ body temperature using a notouch thermometer and deny entrance to anyone with a temperature of 100.4 degrees Fahrenheit or above. The CMA may also ask visitors questions that address possible COVID-19 symptoms recognized by the U.S. Centers for Disease Control and Prevention and other national, state, and local authorities, and deny entrance to or remove any visitor or members of that visitor’s party who report having COVID-19 or who, at the CMA’s sole discretion, exhibit possible COVID-19 symptoms. Visitors two (2) years of age and older must wear a face covering, consisting of a mask secured to the face that covers the nose and mouth. Visitors are responsible for providing their own face covering. At all times, visitors must remain at least six (6) feet apart from others not in their party. Visitors must respect all posted signage and follow all CMA rules and instructions. Any visitor, including members of that visitor’s party, who fails to follow the CMA signage, rules, and instructions, may be denied entry or be required to leave the CMA. The information you provided for this reservation may be used to inform you about future exhibitions, events, and promotions or used to solicit for optional feedback via anonymous surveys; the CMA will not share your information with any third parties. You can unsubscribe from future communications by clicking the unsubscribe link in any email you receive from the CMA. Please visit our website for more information on the CMA’s privacy practices. Please see or call visitor services at 216-421-7350 if you have questions. We welcome you back, and thank you for visiting.

See the CMA’s full Museum Policies [3], Privacy Policy [4], and Terms and Conditions [5] for more information.

The CMA’s top priority is the safety of its visitors, volunteers, and staff. To deliver a low-contact, high-quality visitor experience, the institution developed an internal task force and consulted with a board-certified epidemiologist and peer institutions across the country to establish coronavirus protocols and site-specific safety measures. This includes enhanced daily cleaning, antibacterial solution stations throughout the museum, reduced capacity, promoting social distancing, and mandating face coverings.

Per CDC reccomendations [7] the CMA is requiring everyone, including staff and volunteers, to wear a face covering that covers the mouth and nose when inside the building. Face shields alone are not permitted. 

The CMA reopens with modified hours on January 18, 2021 at 10:00 a.m.

The museum’s hours are Tuesday to Sunday, 10:00 a.m. to 5:00 p.m. The museum is closed Mondays (except Martin Luther King Jr. Day, January 18, 2021).

Yes. The CMA respectfully asks that the hours of 10:00 a.m. to noon on Tuesdays and Sundays be reserved for seniors and immunocompromised individuals. The institution appreciates your understanding and support and asks everyone else to please consider making their reservations for noon or later on these days of the week.

To prepare for your visit, please refer to the pre-visit email you received after reserving your tickets. This includes the museum’s new guidelines, a detailed visitor FAQ sheet, and a link to the ArtLens App [6], which includes a digital map and wayfinding feature, to enhance your experience. Please arrive at—not before—the time on your ticket to maintain safety limits.

Museum communications will be sent to the email address used when reserving tickets.

Parking fees for the museum’s garage may be paid in advance during the ticket reservation process. Visitors can also pay on-site at the garage entrance using a credit card. The museum highly recommends paying parking fees in advance.

Flat rates:

Members: $6

Nonmembers: $12

As part of Senior Member Day, on Tuesdays the CMA will offer free parking to senior members. Advance parking reservations recommended.

You will enter the building through the museum’s north lobby entrance, which faces Wade Oval. The south doors will be closed at this time.

Upon arrival, museum staff will scan the temperature of all visitors, and face coverings will be required. Once inside, visitors will have their pre-reserved tickets scanned.

Wayfinding signage and staff will assist visitors in navigating their museum experience.

Please present your ID with your tickets. Members, please present your membership card with your ID and tickets. Tickets are nontransferable.

Your ticket is valid all day, but once you leave the building, you will not be readmitted. 

If you arrive more than 15 minutes after the time on your ticket, the museum will attempt to admit you at the next available time slot that day, but due to safety limits, entry is not guaranteed. 

The coat check, restaurant, water fountains, ARTLENS Gallery [8], and Ingalls Library [9] will initially remain closed.

Café Hours & Updates

Hours:

Tuesday–Thursday, 11:00 a.m.–2:30 p.m.

Friday–Sunday, 11:00 a.m.–3:00 p.m.

The café will be open for Martin Luther King Jr. Day, Monday, January 18, 2021.

Offerings: Coffee, tea, water, sodas, pastries, pre-packaged sandwiches and salads

Safety notes: Visitors must wear masks except when they are seated at their tables, actively eating. All tables are sanitized after each use. After a visitor has used a table, they are to flip over a green and red circle in the center to indicate the table has been used. Only atrium seating is available, since it is a larger, more expansive space.

The museum recommends leaving any valuable items at home. Please leave coats, umbrellas, backpacks, and any other items that would need to be stored in your vehicle. Please refer to the Museum Policies [3] page on the CMA’s website for a list of items not permitted in the institution.

The Cleveland Museum of Art is not responsible for any lost or stolen items. 

See the full list of current exhibitions here. [10]

All permanent collection galleries [11]will be open except for the ARTLENS Gallery [12].

Find more information on the Transformer Station website [13].

Staff will monitor the galleries, bathrooms, and elevators, helping to ensure a comfortable and safe experience.

At this time, the museum will not offer public tours or on-site programs. Self-guided multimedia tours are available on the museum's ArtLens App [6]. Please visit the museum’s website at cma.org [14] for more information about upcoming virtual programs. [15]

We do not currently recommend visits with classes of students due to group size restrictions. However, classes can book virtual field trips by registering online [16]. In-person school tours may be available at later dates.